My husband had surgery on his rotator cuff and I needed a recliner ASAP . They were close to closing for the evening and instead of turning me away until the next business day Paige enthusiastically told me to come in and they will take care of me. I came in I spoke with Chad he processed my application within 5 minutes. Next thing I knew, Chad was scheduling the delivery of my chair by 3 p.m. the next day. I was so impressed with the professionalism, compassion and generosity they gave me. I would highly recommend them